Ordering & Shipping Info
If you need assistance or have a question, please read the following FAQ sections:
Payment | Shipping | Returns & Exchanges | Missing Items
Payment FAQ
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What forms of payment do you accept?
We accept Visa, MasterCard, and American Express, as well as cashier’s checks and money orders. Schools are allowed to use a school check and churches are allowed to use a church check. We do not accept personal checks in any circumstances.
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I don’t feel comfortable faxing my credit card number to you. What can I do?
If you do not want to fax your credit card number to us, you may write in the credit card box Call for credit card number and we will contact you for your credit card number. Please make sure that you also include a valid daytime phone number where we can reach you.
Shipping FAQ
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What kind of shipping options do you offer?
All orders are generally shipped United Parcel Service (UPS). However, for small retail orders, we may ship through the Unites States Postal Service. At our discreation, we DO NOT ship to P.O. Boxes, but we will ship to APO for military customers.
Shipping Method:
- Our updated shipping rates become active on September 15, 2011. For your convenience, see shipping rates in PDF form here.
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How long does it take to process my order?
Orders placed online that are received by 12 p.m. Pacific Standard Time will go out the next day. Mailed-in or faxed orders are generally processed and shipped within 48 business hours. However, during our peak season (October – December), orders can take up to 72 business hours to process BEFORE they are shipped.
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What do I pay for tax?
Only California residents are required to pay sales tax, at a rate of 8.75%. For all other states we only require shipping and handling.
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Do I charge my customers tax?
No. You must be licensed by your city, county, or state to charge tax.
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Can I charge my customers shipping?
You may charge your customers shipping, if you choose.
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Can I ship to different addresses?
Yes. Please indicate the address you wish the items to go to on the order form. If you are placing multiple orders for multiple customers and shipping addresses, keep in mind that you must still meet the $200 order minimum on your first order, even if this requires you to combine several orders for different customers and ship them to one address.
Returns & Exchanges
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What is the return policy?
We will accept returns within 45 days of the original ship date of your order for a full refund during the current catalog (ex. Holiday catalog). Any returns after that date are subject to a 30% restocking fee. We will not accept returns on dated materials (i.e. calendars, checkbook planners) more than 45 days after the original ship date or January 15th, whichever comes first. We are not responsible for any return shipping fees. All refunds will be issued in the form of a check within four weeks of the returned shipment. If you would like the credit to be left on your account, please indicate that in writing. Returned items must be in its original package, clean and brand-new condition.
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How do I make an exchange for an item?
To exchange an item, return the item you wish to exchange to us and indicate in writing the item you with to exchange it for. You are responsible for the shipping of the new item back to you.
Missing Items FAQ
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There were items missing from my order. What do I do?
If there were items missing from your order, you must report those within 5 business days of receiving your order, and we will take all measures to correct the problem. Any missing items reported after 5 days will not be honored. Please check your entire order before filling a missing item claim, because only 1 missing items claim will be accepted per sales order (SO). No Exceptions.
