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Frequently and recently asked questions and answers about our fundraising program and policy. If you do not see your question here, feel free to contact us!

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Fundraising Program

Catalog Request

Payment

Shipping Policy

Returns and Exchanges

Missing Items

How does it work?
The program is very similar to selling Avon. You take orders from your customers, and they pay you up front the retail price for the items, which is the price listed in the catalog. Once you have taken your orders, you take those orders and transfer them to the yellow fundraising order form and total that sheet up. When you have at least $200 of orders on the yellow order form, you are ready to place your order with us.

How do I get started?
To get started in our Fundraising Program you will first need to request a catalog for each member participating in your group or organization. Catalogs are $0.30 each. Once you receive the catalogs, distribute them to your participating members to begin taking orders right away. Give your participating members a due date of when you will need to have all orders and money collected, to be returned to you (or the fundraising coordinator for your group or organization). You can order additional catalogs by calling us directly at 800-684-1555.

How does the minimum work?
To be able the receive the discount fundraiser prices, your first order from each catalog we issue must be at least $200, at the discount price. This means that when you add your customers’ orders up at the retail price, you should have at least $340 worth of orders to meet the discount minimum.

How do I make my profit?
Your profit is 40% of the retail price for any item. For example, you sell a box of cards to your customer for $10, but you would buy that same box of cards from us for $6, and you would keep the remaining $4 as your profit. You can find the profit margin for each product on the letter that came with your catalog.

Why is the website showing me the retail prices?
When you create a new user account on the website, it automatically defaults to the retail prices. You must call us at 1.800.684.1555 and ask to be converted to fundraising pricing. After you call you can save your cart, log out, log back in, retrieve your cart and the system will reflect fundraising prices (and will adjust prices for all products in your cart).

Why are there two different prices / two different order forms?
The order form that is inside the catalog is the retail order form, showing the prices that your customers pay you. Your customers will fill out that order form when they place their order with you. The yellow order form is the fundraiser order form, and it shows your discount prices you get for being a fundraiser. The yellow form is the one that you should send us when you place your order.

Do I send you all of the money and wait for a check with my profit?
No. You only need to send us the amount that the product costs, i.e. the amount you total up on the yellow order form.

What is the difference between fundraising and wholesale?
Fundraisers receive 40% in profit from their sales, whereas wholesales get 50%. However, fundraisers are not required to buy in bulk, like wholesalers are. For example, wholesalers must buy by the case lot for most products, but fundraisers can pick a few of each product type if they wish because they only are required to meet a dollar minimum.

Can individuals fundraise or use this as a home based business?
Yes! You do not have to belong to a group, organization, or association to use our fundraising program. We have many individuals who use our fundraising program to earn extra money for themselves. It’s like starting your own small business! Note: You must meet all the fundraising guidelines in order to participate.

Can I purchase retail or for myself?
Yes! Our website is setup to take retail orders for those of you who wish to purchase products for yourselves, without participating in our fundraising program. There are no minimums when purchasing retail products.

I received substituted items on my order. Why?
Our policy for orders is that when we sell out of an item, we reserve the right to substitute a like item for that item. For instance, if we run out of a boxed holiday assortment, we would replace it with another boxed holiday assortment.

I don’t want any items to be substituted on my order. How do I make sure of that?
If you do not want us to substitute items, please indicate that on your order form, by writing “No Substitutions“. We will honor your request.

How do I get a catalog?
You can either sign up for one by click on the Catalog Request link on this website or call us at 800.684.1555.

How do I get additional catalogs?
Additional catalogs for your fundraising group or organization can be ordered by calling us directly at 800-684-1555. Catalogs are .30 each. Catalogs will be shipped within 24 business hours of ordering.

What forms of payment do you accept?
We accept Visa, MasterCard, and American Express, as well as cashier's checks and money orders. Schools are allowed to use a school check and churches are allowed to use a church check. We do not accept personal checks in any circumstances.

I don't feel comfortable faxing my credit card number to you. What can I do?
If you do not want to fax your credit card number to us, you may write in the credit card box Call for credit card number and we will contact you for your credit card number. Please make sure that you also include a valid daytime phone number where we can reach you.

What kind of shipping options does Black-Gifts.com offer?
All orders are generally shipped United Parcel Service UPS. However, for small retail orders we may ship through the Unites States Postal Service. At our discreation WE DO NOT SHIP TO PO BOXES. But we will ship to APO for military customers.

Shipping Method:
Regular Ground (7-10 business days) is 9% of your order. Minimum $5.
3-Day Priority is 18% of your order. Minimum $10.
2-Day Air is 36% of your order. Minimum $25.
Next Day (Saver Anytime Delivery) is 45% of your order. Minimum $45.
Next Day (Before Noon Delivery) is 52% of your order. Minimum $55.

*Tax applies only in CA. California customers: pay tax plux a $5 flat rate shipping fee.

How long does it take to process my order?
Orders placed online that are received by 12pm Pacific Standard Time will go out the next day. Mailed in or faxed orders are generally processed and shipped within 48 business hours. However, during our peak season (October thru December) orders can take up to 72 business hours to process BEFORE they are shipped.

What do I pay for tax?
Only California residents are required to pay sales tax, at a rate of 8.75%. For all other states we only require shipping and handling.

Do I charge my customers tax?
No. You must be licensed by your city, county, or state to charge tax.

Can I charge my customers shipping?
You may charge your customers shipping if you choose.

Can I ship to different addresses?
Yes. Please indicate the address you wish the items to go to on the order form. If you are placing multiple orders for multiple customers and shipping addresses, keep in mind that you must still meet the $200 order minimum on your first order, even if this requires you to combine several orders for different customers and ship them to one address.

What is the return policy?
We will accept returns within 45 days of the original ship date of your order for a full refund during the current catalog (ex Holiday catalog). Any returns after that date are subject to a 30% restocking fee. We will not accept returns on dated materials (i.e. calendars, checkbook planners) more than 45 days after the original ship date or January 15th of 2008, whichever comes first. We are not responsible for any return shipping fees. All refunds will be issued in the form of a check within four weeks of
the returned shipment. If you would like the credit to be left on your account, please indicate that in writing.

Returned items must be in its original package, clean and brand-new condition.

How do I make an exchange for an item?
To exchange an item, return the item you wish to exchange to us and indicate in writing the item you with to exchange it for. You are responsible for the shipping of the new item back to you.

There were items missing from my order. What do I do?
If there were items missing from your order, you must report those within 5 business days of receiving your order, and we will take all measures to correct the problem. Any missing items reported after 5 days will not be honored. Please check your entire order before filling a missing items claim, only 1 missing items claim accepted per sales order (SO). No Exceptions.

 

 

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