FAQ

General Questions

 

Can I order products for myself without participating in the Fundraising Program?
Yes! Our website is set up to take retail orders for those of you who wish to purchase products for yourselves, without participating in our fundraising program. There are no minimums when purchasing products at the retail price.

 

How long does it take to process my order?
Our offices are open Monday through Friday from 9:00 AM to 5:00 PM (Pacific Standard Time). Orders placed online that are received by 12:00 PM (PST) will ship that same day. Phone orders, emailed orders, faxed orders and orders received by mail are generally processed and shipped within 48 business hours of their receipt. However, during our peak season (October – December), ALL ORDERS can take up to 72 business hours to process BEFORE they are shipped.

 

What forms of payment are accepted?
We accept Visa, MasterCard, Discover and American Express, as well as certified cashier’s checks and money orders. Schools are allowed to use school checks and churches may use church checks. We do not accept personal checks under any circumstances.

 

What do I do if there are items damaged or missing from my order?
If there are any issues with your order, you must report the problem to us within 5 business days of receiving it, and we will take all measures to make it right. Any missing or damaged items reported after 5 days will not be honored. Please check your entire order before filing a missing or damaged item claim, because only 1 claim will be accepted per sales order (SO). No Exceptions.

 

What is your return policy?
Returns on all orders are accepted for refund when received by January 15, 2021 or within 45 days of product delivery date. Returns received after 45 days from the original delivery date are subject to a 30% restocking fee. Items received as incomplete or after 90 days from ship date will not be accepted. We do not accept returns on dated material after January 15, 2021. Returned items must be in its original packaging, clean and in brand new condition. Shipping costs are non-refundable and unauthorized returns may be sent back at the customer's expense.

 

Can I ship my order to an address different from my own?
Yes. Please indicate the desired delivery address on the order form or at checkout when placing your order online. If you are placing multiple orders for several individuals at different shipping addresses, keep in mind that you must still meet the $200 order minimum on your first order if you are participating in our Fundraising Program, even if this requires you to combine several orders for different customers and ship them to one address. Only one shipping address per order. Shipping charges will be applied to each order.

What does it mean that an item is 'On Backorder?'
An item that is temporarily out of stock, but is anticipated to return to inventory is considered to be 'On Backorder'. If you choose to leave the item(s) on your order, your credit/debit card will be authorized for the full order total, but settle for the item(s) shipping right away. You will be charged separately for the Backordered item(s) when inventory is available; we do not charge you for item(s) until the ship date. Since shipping is calculated on the initial order, you will not incur additional charges for the shipment of the Backordered products unless you wish to upgrade the shipping method or add to the order. It is recommended to leave enough funds on the initial credit/debit card to cover the cost of the Backordered product. We typically process the payment automatically when shipping the remaining order without advanced notice, unless otherwise directed by you specifically.

 

I saw an item in the catalog. Why can't I find it online?
If an item is not appearing on the website, it has been discontinued or is temporarily sold out. Sometimes we can't refill our inventory fast enough to keep up with popular demand, so during our peak season (October-December) you can check out the sold out items page for updates on that season's products.

 

Do you offer a rewards program?
Yes! All orders $50 or more earn rewards points that can be applied to future orders. Rewards can only be earned or used with online orders. You must be logged into your account to earn or use rewards points. For more information visit our rewards page.

 

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Fundraising

 

How do I get my Fundraiser started?
To get started in our Fundraising Program you will first need to request a catalog for each member participating in your group or organization. You can request up to 15 catalogs for free. Additional catalogs are $0.35 each. Once you receive the catalogs, distribute them to your participating members to begin taking orders right away. You may also direct people to view a virtual copy of our catalog by providing them this link. We reccommend giving your participating members a due date of when you will need to have all orders and money collected, to be returned to you (or the fundraising coordinator for your group or organization). You can order additional catalogs by calling us directly at 800-684-1555 or input your request online here. When you are ready to place your first fundraising order, contact us to set up your fundraising account.

 

How does the AAE Fundraising Program work?
If you're familiar with Avon, then you're already ahead of the crowd. Essentially, you earn 40% of everything you sell. Start off by passing out the catalog and collecting orders from your customers. We find that it is a good idea to collect their payment upfront to avoid running around later, trying to keep track of your customers' standing balances. Once you're ready to submit your first order of the season, it's best to transfer all information from the white order form to your yellow master copy. REMEMBER: retail pricing will be on the white order form stapled within, while your discounted rates are printed on the yellow order form. When you have at least $200 of orders on the yellow order form, you are ready to place your order with us! The difference between the retail and fundraising price is your profit to keep!

 

Can I participate in the Fundraising Program as an individual?
Yes! You do not have to belong to a group, organization, or association to use our fundraising program as an AAE Rep. We have many individuals who use our fundraising program to earn extra money for themselves. It’s like starting your own small business! Note: You still must meet all the fundraising guidelines in order to participate.

 

I am a Fundraiser. Why is the website showing the full retail pricing?
When you create a new user account on the website, it will automatically default to display the retail prices. You must call us at 1-800-684-1555 and request to have your account switched over to fundraising. If you have already started your order, give the system 30 seconds to update and then refresh the web page. The pricing of the items in your shopping cart will update to reflect your Fundraising rate.

 

How do I earn a profit?
Your profit is 40% of the retail price for any product sold on our website (with the exception of our Thomas Blackshear Collection). For example, you sell a box of cards to your customer for $10, but you would buy that same box of cards from us for $6, and you would keep the remaining $4 as your profit. You can find the profit margin for each product on the letter that came with your catalog. For orders placed under the Affiliate Program, you will earn your profit in the form of a check.

 

What is my Fundraising minimum?
To qualify for Fundraising pricing, your first order from each catalog we issue must be at least $200, at the discounted price. This means you should have at least $340 worth of product in total when you add your customers’ orders together at the retail price. Once you meet the minimum, you can continue placing orders of any size for the rest of the catalog season and still receive your fundraising discount.

 

Why does my order have substituted items?
According to our fundraising policy when a product sells out, we reserve the right to substitute it for a similar item. For instance, if we run out of a specific boxed holiday assortment, we may replace it with another boxed holiday assortment to fulfill your order. If you do not want to receive substituted items, please indicate that on your order form or in the order notes at checkout, by writing “No Substitutions“. We will honor your request.

 

Is there a way for my customers to place orders directly with you and I still receive credit?
Yes, after meeting your $200.00 minimum order for the season you may direct your customers to place their orders online using your account number or affiliate link and you will receive a 40% commission. For your convenience, see more information regarding our Affiliate Program here.

 

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Shipping and Tax

 

What shipping methods do you offer?
All orders are generally shipped United Parcel Service (UPS). However, for smaller sized orders, we may ship through the United States Postal Service. At our discretion, we DO NOT ship to PO Boxes, but we will ship to APO for military customers.

 

How much is shipping?
Regular shipping and Handling (S&H) within CA only is $9.00 per order. Out of state S&H is a minimum $9.00 or 10% of subtotal on all items (excluding Rep Kit), whichever is greater. S&H for Rep Kits is a flat rate of $15 per kit. (Limit 2 kits per customer, per season.)

*Expedited shipping (3DAY GROUND, 2ND DAY AIR, and NEXT DAY AIR) is also available for an additional fee.

 

Can I charge my customers shipping?
You may charge your customers shipping, if you choose, but it's not required.
 

How much is sales tax?
Only California residents are required to pay sales tax, at a rate of 8.75%. For all other states we only require shipping and handling. Customers are responsible to comply with the sales taxes laws depending on their resident or business jurisdiction.

 

Do I charge my customers tax?
No. You must be licensed by your city, county, or state to charge tax.

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Make sure to check out our YouTube channel for more useful tips and videos!